Start A Return

Introduction

Welcome to Nibiru's comprehensive guide on how to start a return. If you have purchased a product from our website and need to return it for any reason, this step-by-step guide will provide you with detailed instructions to initiate the return process smoothly and efficiently.

Why do Returns Matter?

Returns play a crucial role in any e-commerce business. At Nibiru, we understand that customer satisfaction is paramount, and we believe in providing a hassle-free return experience for our valued customers. Whether you received a damaged item, changed your mind, or encountered any issues with your purchase, our return process ensures that your concerns are addressed promptly and professionally.

Step 1: Review Our Return Policy

Before initiating a return, we recommend familiarizing yourself with our return policy. This will help you understand the eligibility criteria, timeframes, and any specific conditions that may apply. Our return policy aims to ensure fairness and transparency while protecting both you as a customer and our business.

Step 2: Gather the Required Information

To facilitate the return process, keep the following information ready:

• Order number: Locate your order number, which can be found in your purchase confirmation email or on the invoice.
• Product details: Identify the specific product(s) you wish to return, including SKU, color, size, etc.
• Reason for return: Determine the reason behind your return, such as a defect, wrong item, or change of mind.

Step 3: Contact Our Customer Support

Reach out to our dedicated customer support team to initiate your return. You can contact us via phone, email, or through our live chat support system. Our friendly representatives will guide you through the process and address any concerns or queries you may have.

Step 4: Follow the Return Instructions

Once your return request has been approved by our team, you will receive detailed instructions on how to proceed. These instructions may include:

• Packaging guidelines: Ensure that the product is securely packaged to avoid any damage during transit.
• Return shipping label: In some cases, we may provide you with a pre-paid return shipping label for your convenience.
• Return address: If a return shipping label is not provided, our customer support team will provide you with the correct return address.

Step 5: Ship the Return

Carefully ship the return package back to us using a reliable courier service. We recommend using a trackable shipping method to ensure the package's safe arrival. Remember to include any necessary documentation or proof of purchase to expedite the return process.

Step 6: Await the Return Confirmation

Once we receive the returned item and verify its condition, our team will process your return. You will be notified via email regarding the status of your return, including any refund or replacement options. Our goal is to ensure a swift resolution to your satisfaction.

Conclusion

Starting a return with Nibiru is a straightforward and customer-centric process. We value your trust and remain committed to providing exceptional service. If you have any further questions or require additional assistance, please do not hesitate to reach out to our support team. We appreciate your business and look forward to serving you again in the future.