FAQ - Returns and Exchange
Welcome to Nibiru's comprehensive guide on returns and exchanges. We understand that occasionally, things may not go as planned with your purchase. Rest assured, our commitment to your satisfaction remains unwavering. In this guide, we will provide you with all the information you need to know about our hassle-free returns and exchange policy. Read on to find out how we make the process seamless for you.
Return Policy
At Nibiru, we offer a customer-centric return policy to ensure your utmost satisfaction with your purchase. Our return policy allows you to return products within 30 days of the delivery date. Whether you've changed your mind, or received a faulty or damaged item, we've got you covered.
Eligibility
In order to be eligible for a return, please ensure that the item is in its original condition and packaging. We kindly request you to retain the receipt or proof of purchase, as it helps us to process your return more efficiently. Please note, certain products may have specific return guidelines due to hygiene or safety reasons, and these guidelines will be duly mentioned on the product page.
Return Process
Returning an item at Nibiru is a hassle-free process. You can initiate a return by contacting our dedicated customer support team or by using our user-friendly online return portal. Once your return request has been approved, you will receive detailed instructions on how to proceed further. We cover the return shipping costs, so all you need to do is securely package the item and send it back to us. We recommend using a trackable shipping method, as it provides you with peace of mind throughout the return process.
Refund
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon successful inspection, we will initiate the refund process. Please note that the refund will be processed using the original payment method. Depending on your payment provider, it may take a few business days for the refunded amount to reflect in your account.
Exchange Policy
In addition to our hassle-free return policy, we also offer an exchange option for your convenience. If you wish to exchange an item for a different size, color, or style, our dedicated team is here to assist you.
Eligibility
In order to be eligible for an exchange, please ensure that the item is in its original condition with all tags attached. Similar to the return policy, specific products may have certain guidelines for exchanges due to hygiene or safety reasons, which will be mentioned on the product page.
Exchange Process
To request an exchange, simply contact our customer support team or use our online exchange portal. Once your exchange request is approved, we will guide you through the process. You will be responsible for securely packaging the item and sending it back to us. Upon receiving the item, we will initiate the exchange and ship the new item to you as quickly as possible. As with returns, we recommend using a trackable shipping method for your peace of mind.
Frequently Asked Questions
1. Can I return an item without the original packaging?
We kindly request that you return the item in its original packaging whenever possible. This helps us ensure the item's safe transportation and prevents any damage during the return process.
2. How long does the refund process take?
Once we receive your returned item and it passes the inspection, we will initiate the refund process. The exact time it takes for the refunded amount to reflect in your account may vary depending on your payment provider. Typically, this process takes a few business days.
3. Can I exchange an item multiple times?
Yes, we understand that sometimes you may need to exchange an item more than once. However, we kindly request you to carefully review the product details, size charts, and reviews before making your final selection to avoid multiple exchanges. Our customer support team will be happy to guide you through this process.
In Conclusion
At Nibiru, we strive to provide our valued customers with high-quality products and exceptional service. Our returns and exchange policy is designed to make your shopping experience worry-free. Whether you need to return an item due to a change of mind or exchange it for another variant, our dedicated team is here to assist you at every step.
Shop with confidence at Nibiru, knowing that your satisfaction is our top priority. Should you have any further questions or concerns about our returns and exchange policy, please do not hesitate to reach out to our friendly customer support team.
