FAQ Shipping - Nibiru
Shipping Services
At Nibiru, we take great pride in providing efficient and reliable shipping services to our customers. Whether you're shipping locally or internationally, we've got you covered.
What shipping methods do you offer?
Nibiru offers a range of shipping methods to suit your needs. Our standard shipping option is ideal for regular orders and is both cost-effective and timely. For customers who require expedited shipping, we also offer express delivery services to ensure your package arrives as quickly as possible.
How long does shipping take?
The shipping time can vary depending on various factors such as the destination, shipping method selected, and any potential customs clearance delays. Generally, for domestic shipments within the country, you can expect your order to arrive within 3-5 business days. International shipments may take longer, typically between 7-14 business days.
Do you provide tracking information?
Yes, we provide tracking information for all our shipments. Once your order has been processed and shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the respective courier's website.
Shipping Costs
Nibiru strives to keep shipping costs affordable while ensuring the safe and timely delivery of your orders.
How are shipping costs calculated?
Shipping costs are calculated based on various factors, including the weight and dimensions of your package, the shipping destination, and the selected shipping method. Once you add items to your cart and proceed to the checkout page, our system will automatically calculate the shipping costs for your order.
Do you offer free shipping?
Yes, we offer free shipping on select orders. The eligibility for free shipping is determined based on various criteria, such as the total order value or ongoing promotional offers. When you qualify for free shipping, it will be clearly stated during the checkout process.
Are there any additional fees or customs charges?
For international shipments, it's important to note that there might be additional customs fees or import duties imposed by the destination country's customs authorities. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office to understand any potential fees that may apply to your order.
Order Processing
Nibiru strives to process and ship all orders promptly to ensure a seamless shopping experience for our customers.
How long does order processing take?
Order processing typically takes 1-2 business days. During peak periods or special promotions, there may be slight delays, but rest assured, our team works diligently to fulfill your orders as quickly as possible.
Can I modify or cancel my order after it has been placed?
Once an order has been placed, it enters our system for processing immediately. Therefore, we recommend contacting our customer support team as soon as possible if you need to modify or cancel your order. While we cannot guarantee modifications or cancellations, we will do our best to accommodate your request.
Customer Support
At Nibiru, we are committed to providing exceptional customer support to assist you with any shipping-related queries.
How can I contact your customer support team?
You can reach our customer support team by phone, email, or through the contact form on our website. Our dedicated support staff is here to answer any questions or concerns you may have regarding your shipping experience with Nibiru.
What should I do if my package arrives damaged?
In the unlikely event that your package arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue and ensure that a replacement is sent to you as soon as possible. Your satisfaction is our top priority.
Do you offer a return policy?
Yes, we have a hassle-free return policy in place. If, for any reason, you are not satisfied with your purchase, you can initiate a return within 7 days of receiving the order. We kindly ask that the items be in their original condition and packaging for the return to be processed smoothly. Please refer to our detailed return policy on our website for more information.
Conclusion
At Nibiru, we strive to make your shopping experience seamless and enjoyable. Our comprehensive shipping services, attention to detail, and commitment to customer satisfaction set us apart. Rest assured that your orders will be handled with utmost care, and we will go the extra mile to ensure they reach you in a timely manner. If you have any further questions or concerns regarding shipping, please do not hesitate to reach out to our friendly support team. Choose Nibiru for all your shipping needs.
