Returns & Exchanges - Nibiru
Overview
At Nibiru, we strive to provide the best shopping experience for our valued customers. We understand that sometimes returns and exchanges may be necessary, and we have implemented a hassle-free policy to ensure your satisfaction.
Our Returns Policy
Our returns policy allows you to return or exchange any item within 30 days of purchase. We accept returns for any reason and offer a full refund or exchange, provided that the item is in its original condition and packaging.
How to Initiate a Return
To initiate a return, simply follow these steps:
- Contact our customer support team via phone, email, or live chat to notify us about your return.
- Package the item securely, ensuring all original tags and packaging are included.
- Send the package back to us using a reliable shipping method. We recommend using a service that provides tracking and insurance for your peace of mind.
- Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
- If the return is approved, we will process your refund or exchange promptly.
Exchanges
If you wish to exchange an item for a different size, color, or style, our team will be happy to assist you. Follow the same steps as outlined in the Returns section, and clearly indicate your exchange preferences when contacting our customer support team.
Frequently Asked Questions
1. Can I return an item if I changed my mind or it doesn't fit?
Yes, you can absolutely return an item for any reason within 30 days of purchase. We believe in providing a hassle-free shopping experience, and your satisfaction is our priority.
2. Is there a fee for returns?
There are no additional fees associated with returns. However, please note that the cost of return shipping is the responsibility of the customer, unless the item received was incorrect or defective.
3. How long does it take to process a refund?
Once we receive your returned item, we aim to process your refund within 3-5 business days. Please allow additional time for the refund to reflect on your original method of payment.
4. Can I return an item I purchased on sale or with a discount?
Yes, our returns policy applies to all items, including those purchased on sale or with a discount. The same rules and timeline mentioned above apply to these items as well.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support team immediately. We will arrange for a return label and cover the cost of return shipping. Upon receiving the damaged or defective item, we will process a refund or exchange based on your preference.
Contact Us
If you have any further questions or need assistance with your return or exchange, please don't hesitate to reach out to our dedicated customer support team. We are available 24/7 and are always ready to help.
Thank you for choosing Nibiru!