Shipping & Returns - Nibiru
Welcome to the Shipping & Returns page of Nibiru, your one-stop destination for high-quality products and exceptional customer service. We understand the importance of transparent and reliable shipping and returns policies to ensure a seamless shopping experience. In this comprehensive guide, we will provide you detailed information about our processes, procedures, and guidelines.
Shipping
At Nibiru, we aim to provide you with prompt and efficient shipping services. We offer worldwide shipping, ensuring that our products reach you no matter where you are. Whether you're located in bustling cities or remote areas, we deliver to your doorstep with utmost care and precision.
We strive to process and dispatch your orders as soon as possible. Once your order has been successfully placed, our dedicated shipping team takes charge of preparing your items for shipment. Please allow us 1-3 business days to process and pack your order with attention to detail.
We collaborate with trusted shipping partners to ensure the safe and timely delivery of your purchases. The shipping time varies based on your location and the shipping method you choose during checkout. We provide accurate estimates of delivery times during the ordering process, allowing you to plan and track your order efficiently.
When your order is shipped, you will receive a confirmation email with a unique tracking number. This tracking number allows you to monitor the progress of your shipment online, providing you with real-time updates and peace of mind.
At Nibiru, we take great care in packaging our products to withstand transit and ensure that they reach you in perfect condition. In the rare instance that your package arrives damaged, please reach out to our customer support team immediately, and we will assist you in any way we can.
Please note that any custom duties, taxes, or additional fees levied by your country's customs are the responsibility of the customer. We recommend familiarizing yourself with the import regulations and charges applicable in your country to avoid any surprises.
Returns
We understand that sometimes you may not be completely satisfied with your purchase. Nibiru offers a hassle-free return policy to ensure your utmost satisfaction. If you wish to return an item, please carefully review our guidelines below.
Eligibility for Returns
In order to be eligible for a return, the following conditions must be met:
- The return request must be initiated within 30 days of receiving the product.
- The item must be unused, undamaged, and in its original packaging.
- All accessories, tags, and components must be included.
Please note that certain products may be exempt from our general return policy due to hygiene reasons or other specific considerations. These products will have clear information regarding their non-returnable status on their respective product pages.
Return Process
If you meet the eligibility criteria and wish to return an item, please follow the steps below:
- Contact our customer support team and provide them with your order details and reason for the return.
- Our team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number and any further instructions.
- Securely package the item, ensuring that it is well-protected to avoid damage during transit.
- Include the RMA number and any necessary documentation within the package.
- Ship the package back to the designated return address provided by our customer support team.
- Once we receive the returned item and verify its eligibility, we will process the refund or exchange as per your preference.
Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe delivery of your returned item.
Refunds and Exchanges
Upon receiving and verifying your eligible return, we will promptly process your refund or exchange. The refund will be issued to your original method of payment, minus any applicable shipping costs or restocking fees.
If you opt for an exchange, our team will guide you through the process of selecting an alternative product that meets your preferences. Any price difference between the returned item and the exchanged item will be adjusted accordingly.
Please note that the processing time for refunds and exchanges may vary, depending on your chosen payment method and the logistics associated with the return. We endeavor to complete the process efficiently and keep you informed about the progress through email notifications.
Contact Us
If you have any further queries or require assistance with shipping or returns, please do not hesitate to contact our friendly customer support team. We are available 24/7 and are committed to addressing your concerns promptly and effectively.
Thank you for choosing Nibiru as your trusted partner for all your shopping needs. We value your satisfaction and strive to deliver exceptional products and services every time you choose us.
Order with Confidence, Shop with Ease, and Experience the Nibiru Difference!
