SHIPPING & RETURNS
Shipping Policies
At Nibiru, we believe in providing a seamless shopping experience for our customers and prompt delivery of products. We offer reliable and efficient shipping services to ensure that your orders reach you in a timely manner.
Domestic Shipping
For domestic orders within the United States, we offer free standard shipping on all purchases. Our standard shipping usually takes 3-5 business days for delivery. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.
International Shipping
If you're an international customer, don't worry! We offer worldwide shipping to bring Nibiru products to your doorstep. International shipping costs may vary based on the destination and order weight. We strive to provide accurate shipping rates during the checkout process, so you can have a clear idea of the costs involved.
Order Processing Time
Once you place an order with Nibiru, we ensure quick processing so that your products are dispatched at the earliest. Our dedicated team works diligently to process orders within 1-2 business days. Please note that this processing time may slightly differ during peak seasons or promotional periods.
Returns & Refunds
At Nibiru, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a positive experience for our customers.
Eligibility for Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. Some exclusions may apply to certain products, such as personalized items or products marked as final sale.
Return Process
Returning a product to Nibiru is simple and straightforward. Please follow these steps:
- Contact our customer support team at [email protected] or through our contact form to initiate the return process. Provide your order details and reason for the return.
- We will provide you with a return authorization number and further instructions on how to return the product.
- Securely package the product in its original packaging and ship it back to us.
Refunds
Once we receive your returned product, our team will inspect it for any damages or signs of use. If the product meets the return eligibility criteria, we will process your refund. Please allow up to 7 business days for the refund to reflect in your original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any further questions about our shipping and returns policies, feel free to reach out to our customer support team. We're here to assist you and ensure your shopping experience with Nibiru is nothing short of exceptional.
Contact: [email protected]
